EW77 Privacy Policy – Malaysia Member Personal Data Protection

1 Introduction

EW77 is a trusted online entertainment platform operating for users in Malaysia. We take data protection responsibilities seriously and operate in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how companies handle the personal information of Malaysian citizens.

This Privacy Policy applies to all information collected through the EW77 platform, including but not limited to the official website ew77.fun, the EW77 mobile app, email communications, and our customer support system. It also covers any information you provide to us during the registration process, KYC verification, wagering activities, and any other interactions with our platform.

2 Information We Collect

EW77 collects various types of information from members to ensure smooth, secure service that meets regulatory requirements. The following are the categories of information we collect:

In addition to information you provide directly, ew77 also collects information automatically when you use our platform. This includes usage data such as pages visited, time spent on the platform, features used, and your navigation patterns. This information helps us understand how users interact with the platform and make continuous improvements.

3 How We Use Your Data

Every piece of information ew77 collects is used for clear and legitimate purposes. We do not process your data for unrelated purposes without first obtaining your consent. The following are the primary purposes for data use:

• Service Delivery: Processing account registration, verifying identity through KYC, processing deposits and withdrawals, and enabling access to all games on the ew77 platform.
• Security & Fraud Prevention: Monitoring account activity to detect unauthorized access, fraud attempts, or suspicious behavior in order to protect you and the integrity of the platform.
• Legal Compliance: Fulfilling obligations under Malaysia's PDPA 2010, anti-money laundering (AML) laws, and other applicable regulatory requirements.
• Service Communications: Sending account notifications, security updates, transaction information, and responses to your customer support inquiries.
• Marketing (with consent): Informing you about relevant ew77 promotions, bonuses, and special offers — only if you have consented to receive marketing communications.
• Responsible Gaming: Monitoring betting patterns to identify signs of problem gambling and provide appropriate support to members who need it.
• Platform Improvements: Analyzing usage data to improve the performance, user interface, and overall experience of the ew77 platform.

4 Sharing Information with Third Parties

EW77 does not sell or trade your personal information to any third parties. However, under certain circumstances, we may need to share your information with the following parties:

• Payment Providers: Transaction information is shared with authorized payment processors such as FPX, DuitNow, and digital wallet providers to facilitate secure deposits and withdrawals.
• Identity Verification Providers: Your KYC information may be shared with approved third-party identity verification service providers to ensure verification accuracy.
• Government Authority: EW77 will disclose required information to legal authorities or regulatory bodies when mandated by Malaysian law or a valid court order.
• Technology Service Providers: Cloud infrastructure providers, cybersecurity services, and analytics platforms we use are bound by strict confidentiality agreements.
• Game Partners: The minimum information required for game delivery may be shared with licensed game providers integrated with the ew77 platform.

All third parties that receive your data from ew77 are required to process that information solely for the specified purposes and to comply with data protection standards equal to or higher than our own.

5 Your Personal Data Security

Protecting your personal data is a responsibility we take very seriously. ew77 implements multiple layers of technical and organizational security to ensure your information is always protected:

• All data transmitted between your browser and ew77's servers is protected with 256-bit SSL encryption — the same encryption technology used by leading financial institutions worldwide.
• Sensitive data such as financial information and KYC documents are stored in databases encrypted with AES-256 encryption.
• Access to member data within EW77's internal systems is restricted to authorised personnel only, with an audit log system that records every access.
• The ew77 platform undergoes regular security penetration testing by independent third parties to identify and patch any vulnerabilities.
• A 24/7 real-time monitoring system is active to detect any unusual activity or intrusion attempts on our systems.
• Two-factor authentication (2FA) is available for all member accounts as an additional layer of protection.

6 Cookies and Tracking Technologies

The ew77 platform uses cookies and similar tracking technologies to enhance your user experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as preferred language, display theme, and notification preferences.
• Analytics Cookies: Helping us understand how members use the platform so we can make continuous improvements. This data is collected in aggregate and without personal identification.
• Security Cookies: Used to detect suspicious login attempts, prevent fraud, and protect your account.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality and user experience of the EW77 platform.

7 Data Retention and Deletion

EW77 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Retention periods also depend on applicable legal obligations:

• Financial transaction records and KYC documents are retained for a minimum of 7 years after the transaction date or account closure, in accordance with Malaysia's anti-money laundering legal requirements.
• Activity logs and game session data are retained for 2 years for security and dispute resolution purposes.
• Customer support communication data is retained for 3 years for reference and service quality purposes.
• Marketing data (if you have given consent) is retained until you withdraw that consent.

Once the specified retention period has expired, your data will be securely deleted or anonymised using procedures that ensure the information cannot be recovered or re-linked to you.

8 Your Rights as an EW77 Member

Under Malaysia's Personal Data Protection Act 2010 and EW77's internal policies, you have the following rights regarding your personal data:

9 Children's Data Protection

The ew77 platform is strictly for individuals who are aged 18 years and above. We do not intentionally collect, process, or store any personal information from individuals under the age of 18.

If you are a parent or guardian and believe that your underage child has provided personal information to EW77 without your consent, please contact us immediately. We will take prompt action to delete that information from our systems and close the relevant account.

10 Changes to This Privacy Policy

EW77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever this Policy is updated, the "Last Updated" date at the top of this page will be revised.

For significant amendments that affect how we use your personal data, we will notify you via:

• In-platform notifications on ew77 when you log in.
• Email notification to your registered email address.
• A clear notice on the ew77 website homepage.

Your continued use of the ew77 platform after any amendments to this Policy take effect will be considered your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed of the latest version.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way EW77 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the ew77 platform.
• Privacy Email: [email protected] — specifically for data protection and privacy-related enquiries.
• General Support Email: [email protected] — for all general enquiries related to your account and services.

We are committed to responding to all privacy-related inquiries within 5 business days. For more complex complaints requiring thorough investigation, we will keep you informed within that period of the progress and expected resolution timeline.